By the end of the course the delegate will have learnt:

• Safe and controlled driving and/or operating techniques relating to Materials Handling Equipment (MHE)
• Safe use of equipment and machinery
• How to operate Material Handling Equipment (MHE) safely and efficiently
• How to use and position vehicle fitted equipment
• How to safely and efficiently load and unload items
• How to use correct equipment and procedures to record receiving or stowing goods
• The environmental impact of the industry and how it can be minimised
• How to manage waste effectively
• How to select, prepare and use most appropriate packaging materials
• How to use warehouse systems and processes relating to packaging, moving and receiving stock
• How to use relevant IT, technology and systems
• Proposed and actual changes to systems, processes and technology
• How to safely and efficiently move, handle, pack and unpack different items
• How to use IT systems and other relevant technology and systems
• The relevant regulation and legislation governing the Supply Chain Industry
• The structure of the industry
• The vision, objectives and brand of the organisation
• The importance of delivering excellent customer service
• How to communicate effectively with customers and colleagues
• How to work effectively in a warehousing team