Terms and Refund policy.
Effective from 1st October 2021. Please note these ‘Terms and Conditions’ may be subject to
change without notice.
Booking
For current course costs and dates, please refer to our website or enquire via phone (028) 30 838 267 or by email: info@natltd.co.uk
Before booking onto a course, please ensure you have requested and have read the course content, to ensure the course will meet your training needs and that you are able to meet any pre-requisites, where stated.
If you have any physical disabilities, medical problems or if you are pregnant it is advisable that you refrain from booking onto any course that incorporates a practical element that may affect your ability to safely participate. If in doubt, please contact us for advice and guidance prior to booking.
If a course registration/booking is completed by an individual other than the named candidate, it is the responsibility of the person in receipt of the booking confirmation to ensure the candidate is suitable for the course and has the relevant experience.
Important note: Your booking brings into existence a legally binding contract between yourself and / or a company which you represent, and National Auditing and Training Ltd, on these terms and conditions. Bookings are formalised on receipt of a booking confirmation (By email) including these terms and conditions. An individual or organisation in receipt of these has 24 hours to reject or withdraw from the agreement which must be done so by emailing info@natltd.co.uk. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.
Invoicing and Payment
Course fees are payable upon booking unless a valid, authorised Purchase Order is provided and accepted, or unless National Auditing and Training Ltd have agreed to allow credit terms (Maximum of 30 days from invoice date).
For approved account holders, invoices will be sent via email to the name and address provided on the booking form (for online bookings) or to the person who made the booking by telephone. Invoices must be paid within 30 days of the invoice date.
For non-account holders, payment must be received on booking, however in some circumstances, and if approved by National Auditing and Training Ltd, credit may be provided up until 1 working day prior to the course start date. Payment must be made no later than 1 working day prior to the start of the course.
Payment must be made in pounds sterling by BACS, cheque, debit /credit card or cash.
If any amount due to National Auditing and Training Ltd, under or in, connection with these terms and conditions remains outstanding beyond the due date National Auditing and Training Ltd may:
Suspend immediately the credit account between the receiver and National Auditing and Training Ltd.
Claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
Withhold any associated course certification / proof of attendance until full payment is made.
Course Attendance and Certification
Candidates will receive a booking confirmation via email to the email address provided upon booking, either by telephone or via the National Auditing and Training Ltd website.
It is the responsibility of the person in receipt of the booking confirmation to ensure joining instructions are received by the candidate. National Auditing and Training Ltd will accept no responsibility for actions which occur following the failure to correspond the correct information between the email recipient and the course delegate.
If the booking confirmation email is not received, it is the responsibility of the individual who completed the booking, either online via our website or by telephone, to contact National Auditing and Training Ltd, via email (info@natltd.co.uk), to arrange for them to be reissued.
Failure to attend the course will result in the full cost being due.
No certificate(s) or cards shall be issued whilst there is an outstanding balance due to National Auditing and Training Ltd.
Training outcome certificates / cards are posted directly to the individual / organisation who has made payment – the postal address used will be the one provided by you on booking.
These are posted within 4 weeks of course completion, or within 1 week of receipt of payment (whichever the later). Individuals / organisations must report ‘non-receipt’ of certificates / cards within 6 weeks post course completion or within 3 weeks post payment (whichever the later). Individuals / organisations who report ‘non-receipt’ of certificates / cards after this period may be liable for replacement costs.
Course Start and End times
Course start and end times must be strictly adhered to. Delegates who arrive late will be refused entry and will not be entitled to a refund on course fees. Delegates who do not complete the full duration of a course, regardless of the situation, will not be awarded a certificate. This is a condition that National Auditing and Training Ltd as a training organisation must strictly enforce to ensure the integrity of its courses and protect its reputation as a high quality provider of both internally and externally certified training programmes. We apologise in advance for any inconvenience this may cause.
Cancellations and Amendments
All requests for cancellations and/or transfers must be received in writing to info@naltd.co.uk
Changes will become effective on the date of written confirmation being received and approved.
The appropriate cancellation charge will apply based on the cancellation notice given in writing to National Auditing and Training Ltd, as shown below.
Notice | Refund applicable |
11 or more calendar days (inclusive) before the start of the course. | Full refund |
8 to 10 calendar days (inclusive) before the start of the course. | 75% refund |
5 to 7 calendar days (inclusive) before the start of the course. | 50% refund |
3 to 4 calendar days (inclusive) before the start of the course. | 25% refund |
2 days or less calendar days (inclusive) before the start of the course. | No refund will be given |
Failure to attend | Treated as late cancellation and no refund given |
In the event of an individual named on the booking form is unable to attend, we will accept substitution of another delegate on the condition that written notification (via email info@natltd.co.uk) of the substitution has been received by us prior to the start of the course, and on the condition that they meet the course pre-requisites.
If the individual named on the booking form is unable to attend and cannot or does not wish to transfer their place to another candidate, they may transfer their booking to another
date within 6 months from the initial course date. A fee will only be incurred if insufficient notice is given. Fees and notice periods are listed below:
Notice | Fee to transfer to a new date/ course |
3 or more calendar days (inclusive) before the start of the course | Transfer available. No transfer fee. |
2 or less calendar days (inclusive) before the start of the course. | Transfer available. 100% transfer fee. |
Failure to attend | Treated as late cancellation and no transfer available. |
Delegates are only permitted to one course transfer or substitution per booking. After this the full fee will be charged.
In the event of there being insufficient numbers booked onto a course National Auditing and Training Ltd reserves the right to cancel or postpone the course.
In the event of cancellation of a course by National Auditing and Training Ltd, we will endeavour to inform all participants 5 working days before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another National Auditing and Training Ltd course, with your approval. National Auditing and Training Ltd shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.
It may be necessary, for National Auditing and Training Ltd, to change the content and timing of the programme, the date, the venue or the tutor. National Auditing and Training Ltd reserve this right.
Extenuating Circumstances
If you are unable to attend any training session due to extenuating circumstances, you must inform National Auditing and Training Ltd in writing.
If you were unable to attend due to illness you must provide evidence in the form of a doctor’s note.
Late Payment
National Auditing and Training Ltd reserves the right to charge late payment interest on any outstanding invoices at a rate of 5% above the base rate of Santander UK PLC.
Data Protection
‘Personal data’ is an individual’s personal information including information obtained directly from an individual, or from third parties, or as a result of our relationship with the individual in our capacity as an external training provider.
By booking a course, we will collect, process and use the personal data you provide us for the purposes set out below.
Where you provide us with an individual’s personal data you warrant and represent that you have informed them of our identity and the purposes set out below for which their personal data will be processed.
The information you provide to us will be used for the purposes of booking a course, including for the purposes of administration (including Delegate registration and recording of qualifications); statistical analysis; and customer services. Your data will be held securely and treated confidentially and will not be disclosed to external parties other than as required for the purposes described above, which may include sharing your information on an approved training register as well as with employers and / or awarding organisations.
Your personal data will not be passed to third parties for marketing purposes without your consent.
Read our privacy policy for information explaining your legal rights and how we use your personal data.
For Data Protection and other reasons, Delegates must not take photographs or gain to obtain others personal data whilst attending a course.
Entire Agreement
These terms and conditions, together with the current National Auditing and Training Ltd website prices and course details, set out the whole of our agreement relating to the supply of training and associated materials and services to you by National Auditing and Training Ltd.
These terms and conditions cannot be varied except in writing signed by the Managing Director of National Auditing and Training Ltd. In particular, no terms and conditions incorporated within your purchase order and nothing said by any person on behalf of National Auditing and Training Ltd should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by National Auditing and Training Ltd. National Auditing and Training Ltd shall have no liability for any such representation being untrue or misleading.