Highfield Level 2 Certificate for Supply Chain Warehouse Operatives (RQF)


Course Summary

This Highfield accredited qualification is aimed at individuals who would like to develop the skills and knowledge necessary to operate within a warehousing environment. This qualification meets the knowledge and skills requirements of the apprenticeship standard for Supply Chain Warehouse Operative.

Course Objectives

By the end of the course the delegate will have learnt:

  • Safe and controlled driving and/or operating techniques relating to Materials Handling Equipment (MHE)
  • Safe use of equipment and machinery
  • How to operate Material Handling Equipment (MHE) safely and efficiently
  • How to use and position vehicle fitted equipment
  • How to safely and efficiently load and unload items
  • How to use correct equipment and procedures to record receiving or stowing goods
  • The environmental impact of the industry and how it can be minimised
  • How to manage waste effectively
  • How to select, prepare and use most appropriate packaging materials
  • How to use warehouse systems and processes relating to packaging, moving and receiving stock
  • How to use relevant IT, technology and systems
  • Proposed and actual changes to systems, processes and technology
  • How to safely and efficiently move, handle, pack and unpack different items
  • How to use IT systems and other relevant technology and systems
  • The relevant regulation and legislation governing the Supply Chain Industry
  • The structure of the industry
  • The vision, objectives and brand of the organisation
  • The importance of delivering excellent customer service
  • How to communicate effectively with customers and colleagues
  • How to work effectively in a warehousing team

Maximum number of learners



170 hours


Portfolio of Evidence


Delegates will be awarded a Highfield certificate of achievement.


Please get in contact either by phoning the office on 028 30 838 267 or by emailing info@natltd.co.uk to discuss a price.


We run this course at our premises in Newry and for our clients across Northern Ireland, the UK and the Republic of Ireland at their premises or a suitable site of their choosing.

*The following course(s) have been registered by CITB NI for grant assistance to registered in scope employers