Jaupt Driver CPC: Customer Service & Care
Course Summary
Customer Service and Care aims to provide the delegate with a clear understanding of the importance of customer service.
This course has specifically been designed for drivers. Successful completion of the course will contribute 3.5 hours to their Periodic Training.
Course Objectives
By the end of the course the delegate will have covered:
- What is exceptional customer service?
- Understanding the value of good customer service
- Understanding your customers and their expectations
- Customer service – good and bad examples
- Positive communication skills
Maximum number of learners
20
Duration
3.5 hours
Assessment
Learner Workbook
Knowledge Quiz
Certification
Delegates will be awarded a certificate of attendance. Courses undertaken will be uploaded to the competent authority within 5 working days.
Venue
We run this course at our premises in Newry and for our clients across Northern Ireland and the UK at their premises or a suitable site of their choosing.